Customer Care Specialist (Hybrid Working Model)

Application Deadline Not Specified

Salary: £23,700 per annum

Hi there job seeker,

TW are delighted to be working with our new call centre client based in Belfast.

Our new client a Global company who operate globally, employing more than 12,000 people, in 41 different countries around the world are expanding their Belfast offering and are opening a brand-new Customer Care department, where they will establish a team of Customer Care Specialists to provide a fantastic service to their customers. Our new client’s DNA is to respect individual’s and create diversity and inclusion for all!

Most of us want to work for a company that makes a difference, well now you can. Do you want to have the flexibility of working from home 3 days as a week or after probation be fully home working? Do you come from customer care or health and have empathy and great customer care skills? if so, TW want to hear from you today


We are looking for Customer Service professionals to join our client’s team, taking telephone calls from their customers, providing outstanding support. In return you will receive a great salary, a bonus, and an excellent range of flexible benefits. Home and/or blended working is available (once established in the role) supporting your work/life balance which is important to our client. They are looking for friendly customer service staff to deliver a fantastic service to our customers every day. To be successful you will be able to demonstrate excellent communication skills, have a genuine desire to help others, be computer literate and critically, be looking for a role that will allow you to succeed and grow.

Role Responsibilities

  • Most importantly you will be expected to put the Customer at the forefront of everything that you do
  • You will answer incoming telephone calls from customers including processing orders, answering questions on products and/or services, research orders and other records to solve problems whilst offering solutions
  • Work closely with internal colleagues/other departments to ensure excellent customer service is provided
  • Our clients’ shifts are daytime only with our telephone lines closing at 6pm, so no late-night evening shifts to consider. We do work Saturday mornings on a rotational basis, and you receive time for in lieu of the hours worked.


Please submit your application for review, your application will be screened and if you are successful, you will receive email confirmation providing the full details of You will be asked to confirm your preferred event time, please specify to allow us to accommodate your preference.

Please apply no later than midday on Monday 13th June 2022. Should you have any specific queries please email

We require all new starters to be available with no holiday during the first 6 weeks of employment due to training requirements.

We look forward to hearing from you!

To apply for this role please apply via the link below. This is a secure career move within a major and expanding company where on-going training and support is provided, and skills and career development are guaranteed

At Tyson Wilson Ltd. We partner with you, supplying up to date information on credible companies and roles that best match your skill set or aspirations! For further information on this vacancy, or any other vacancies in Belfast or wider NI and UK, please apply via the link below or contact the TW team in the strictest confidence.

Whether you are a Graduate looking to kick start your career or are coming from a different sector with the transferable customer service skills and the desire to succeed, TW are keen to hear from you.

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